Sourcing Service

Our extensive network of resources sites and native knowing of market bring added value beyond our own product range,which provides an advantage to our customers. This allows us to offer a database of validated products and service which are dedicated to our industries and a perfect complementary service to our customers.

Just tell us your needs on this and our people will do right away for you. We are happy when needed and when we solve your troubles and hassles,save your time and energy and finally increase your competitiveness.

Sample Service

It is very necessary to have a better knowing,build deeper trust and stronger confidence for a mutual win-win business. Sampling is one of the key processes. No matter to offer a sample for free or make a customized sample, we work closely with customers so that samples are made to meet all the requirements and further build a standard guidance for future production. We always believe there is only one chance and we do our best to make samples qualified just at the first time,no matter for product, packaging, or a piece of material,which creates a good business start and saves lots of time.

Normally we have products in stock and samples can be sent right away quickly when you need. Even for a new design,we work quickly and give you a short lead time and let you know the processes we run.

---Quick 3D printing or CNC
---Fast PCB and assembly
---Valid testing and verification
---Packaging design and sampling
---Sample approval and improvement

Warranty and GULI Care

GULI makes products to sell based on their excellent designs and proven hardware reliability. In this way, we guarantee the quality of our products. 

Further more customers gain 12-month warranty automatically for quality-related issues when they receive the goods from us. We will take very good care of all quality-related issues with a replacement or refund or a good coupon on future order.

Besides there is GULI CARE policy available if you want longer time warranty. Normally it is 5% price increased for 18-month GULI CARE and 8% price increased for 24-month GULI CARE.

Refund & Exchange
Missing item or get wrong item

When you receive the goods, if you find the item is damaged(cracked) in appearance, immediately contact the carrier and us. If the item does not work (DOA), please take photos of the item and send us the photos by email, please contact us within 7 days after receipt of goods. Once the case is clarified, we will resend you the good item. Sometimes for DOA item, you may be requested to return it.

Get damaged items, DOA(dead on arrival)

When you receive the goods, if you find there are some items missing from your order or we send you incorrect items, please keep all the items in original condition and also keep the packing stuff, then take some photos of them and send us the photos by email. Please contact us within 7 days after receipt of the goods. We will investigate the case when we get your email. If the case is true, we will send you the missing item or the correct item (sometimes you may be requested to return the incorrect item).

Item is defective under warranty

There is warranty for most of our items, if your item is defective during warranty, you can return it for repair,exchange or refund. If the item was damaged by incorrect use, it is out of warranty,but we may also provide paid repair service to you.




If you have any questions or suggestions regarding our return and exchange policy, please contact us at:
Shenzhen GULI TECH Co.,Ltd
No.10B,E4 building,TCL International E-city,Nanshan District,Shenzhen,China,
518052
Email:hi@gulikit.com

Payment methods
GULI makes paying for your orders easy by providing a range of convenient payment options. 
Below is a guide to the different payment methods, you can choose the right way for you.
1. Paying with Bank Transfer
HK GULI TECH CO., LIMITED

Account Name: HK GULI TECH CO., LIMITED

Account Number: 390-691095-883

Beneficiary Bank Name: HANG SENG BANK

Beneficiary Bank Address: 83 Des Voeux Road Central Hong kong

SWIFT Code: HASEHKHH
2. Paying with PayPal
We accept wire transfer payments for samples orders(< $1,000).PayPal is a secure and trusted payment processing service which allows you to order easily. PayPal can be used by Credit Card (Visa, MasterCard, Disc-over and American Express), Debit Card or E-check (i.e. using your regular Bank Account).

You can sign up for a PayPal account at:www.paypal.com

GULI TECH accounthi@gulikit.com
3.Paying with Alibaba.com
We accept wire transfer payments for online orders at Alibaba.com. Our service sales will make order online and send the order link to you. You can just confirm and make wire transfer online easily. The payment will then be transferred to our account at SHBC by Alibaba.com.
4.Paying with LC
We accept wire transfer payments for special large orders by LC(Letter of Credit).Our service sales will work with you closely for your orders and make sure all the pro-
cesses are handled smoothly.

Notice: After successfully transferring the funds, please email Your Order Number, Paying amount and bank slip to your service sales or info@gulikit.com. 
We want to remind all customers they are responsible for any local handling fees and Intermediary bank handling fees. Therefore, customers should confirm total paym-
ent amounts with their local bank.

If you have any questions or suggestions, please contact us at:

Shenzhen GULI TECH Co.,Ltd
No.10B,E4 building,TCL International E-city,Nanshan District,Shenzhen,China, 518052
Email:hi@gulikit.com
FAQ
Are you a manufacturer?

Yes. GULI TECH is a joint venture company providing design, manufacturing, products and excellent service to customers. Our office is located in Nanshan district and factory is located in Bao’an district, Shenzhen, China with 8000m2 production base with nearly 280 workers to pump up to 600,000pcs products per month


Do you provide product customization service?

Yes. GULI TECH has a 12-person strong design and development team. We are very happy to provide OEM and ODM service to customize your products creatively.

How do you protect the intellegency property owned by customers?

As we do lots of design work, we understand the importance of IP protection. First we are very open to sign a serious NDA agreement with customers and follow the agreement strictly for a long term business with each other. Secondly we have owned more than 30 patents until now. It is not allowed to see any violence against our patents without formal authorization. Thus customers can trust us that we will protect customers’ IP as we do for ourselves.


Are samples available first ?

No problem. Most samples can be provided for free to customers for quality check and performance approval.

Can we have a visit to you?

Your visit to us is welcome and believe you’ll be more happy to work with us after a deep visit and audit to us. You can also meet us at different fairs. We attend different fairs each year and we’ll be honored to meet you there.

Who should I contact for inquiry?

We have a 10-person account service sales team. If you know any one of them, just contact her or him for inquiry. Or a good service sales will be appointed to you as a routine contact for business. You can send you inquiry to info@gulikit.com and provide the inquiry details. Our sales will get back to you within 12hours.

What is your lead time?

3-7 days for sample delivery, and 25 days average for official orders; A clear delivery date will be provided to you in time for each order and you’ll be keep informed timely of the order status.

What is your warranty:

Minimum one year warranty for all products from us. Besides there is GULI CARE policy available if you want longer time warranty. Normally it is 5% price increased for 18-month GULI CARE and 8% price increased for 24-month GULI CARE.

How do you control quality?

Our production is ISO9001 certified and products are 100% checked strictly before shipment to you. Besides we also have a humane return system. Any problems will be solved efficiently by our team with you shortly.

What is your delivery terms?

Different delivery terms including EXW,FOB,CIF,DDU and DDP are all available with us. Just tell me which option you prefer and we’ll work closely with you.


What is your payment terms?

We accept payments by TT, Paypal, Alibaba online as well as LC terms.